Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

Enquiry’s

If you contact us via our contact form on our website or email directly we ask for your contact details which includes your name, email address, telephone number and organisation. We use this to respond to your enquiry. It is not shared to any third parties for marketing purposes.

Website visitors

We use analytics to collect anonymous information on our visitor traffic and how visitors interact with our website. The information is used to measure the performance of our website so that we can improve and update over time.

We use Google Analytics to measure and record our analytics data. You can find their privacy policy at https://policies.google.com/privacy

What information we hold

When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that. If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

How We Protect Your Data

We take appropriate precautions to protect your data. We ensure that your data is only available to staff members who need access to it in order to do their job. Our website uses Secure Socket Location to provide a secure connection between your browser and our website and your information is stored on a firewall protected server.

When you contact us by email or through our website, we store your information in Microsoft Outlook. If we do business, we store your information in our accounts software, Wave. We chose these systems partly for their commitment to security.

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

More info and your rights

If you would like copy of any personal information that we hold about you, or if you would like us to update or remove your personal information please email us at info@elm-design.co.uk

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.